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US to charge £9 ESTA fee to enter the country

Since early 2009, British holidaymakers have applied for entry into the United States as part of the visa waiver program. You complete the ESTA form online; it takes 72 hours to authorise, lasts for two years, and is currently free to enter the United States. That is all set to change, in that, from the [...]

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Customer service lacking on European rail travel

This past Sunday, my 5-year-old son and I took the fast-service train from Paris to Germany. As the train stopped hard and short into our intended station, a service cart that should have been secured fell over on my child. The cart was heavy, full of breakfast service items. Child pinned against heavy cart It [...]

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Why I may not will never fly with Bmibab

I know this news is a week old, but I am still angry after watching the BBC Watchdog investigation which reported on Bmibaby, who knowingly, placed luggage gauges, smaller than their own luggage restrictions, so passengers were forced to pay £30 for their luggage to be checked-in. Investigation needs to happen The airline now says [...]

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